With ticket filters, you can:Modified on: Wed, 25 Nov, 2020 at 6:56 PM. Help Desk: Zendesk vs. HappyFox vs. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Easy835 (62/100). 4. If you have signed up before Aug 9, 2021, please click Previous. Create simple workflows to automate the creation, prioritization, and routing of support tickets. 2. Compare Freshdesk vs. No reinstallation of the software is necessary. The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk. What is better VCC Live or KronoDesk? To successfully find the most efficient and productive Help Desk Software for your enterprise, you need to compare products available on the market. Freshdesk looks for the following three markers in every incoming email. 5. Both tools offer the same amount of features. LiveAgent is rated 8. KronoDesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Freshdesk Delight customers and agents with effortless service and support. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. Freshdesk has different kinds of ticket fields that let you capture various types and levels of information. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions. There is a clear winner in this case and it. If you do not have a Freshchat account, you will find the option to sign up from this page. A quick guide for creating an automation rule to run on ticket creation: Log into your Freshdesk account as an Administrator. Create the Freshdesk Application in Duo. Login to your Freshdesk portal as an Administrator. There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). Note: On Freshdesk accounts created before February 2023, Threads will be enabled by the end of March 2023. Enter the URL domain of your KronoDesk into the "Allowed Domains" box. Enter your Freshdesk URL and your API key. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk software? see inside KronoDesk's pros and cons, pricing,. Freshdesk, a. Freshdesk is rated 8. The top reviewer of BMC FootPrints Service Core writes "A flexible. Freshdesk; HR: BambooHR vs. It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base. Integrated ticketing across email and social. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. Bottom Line: Which is Better - SAP Digital CRM or KronoDesk? KronoDesk is more expensive to implement (TCO) than SAP Digital CRM, and KronoDesk is rated higher (83/100) than SAP Digital CRM (82/100). ReliaServ is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than ReliaServ (51/100). ManageEngine ServiceDesk Plus is rated 8. A quick guide for using a canned response in a ticket. Go to the Solutions tab and click on the menu icon to access Quick views. Step 2: Create new categories, folders, and articles in the primary language. Here's what you can do with Freshdesk, Track and manage incoming tickets from multiple channels into one single viewFreshdesk, by Freshworks, is a cloud-based customer support software with an in-built time tracking feature to record your agents’ work hours and productivity. KronoDesk offers users more features (7) than PHC Service FX (0). KronoDesk is a well-known platform that ranks 83 among all Help Desk Software according to our research analysts and 4 crowd-sourced reviews from 1 source. Click Add agent status. Click on ‘New report’ on your help desk reporting interface and choose the basic entities—also referred to as ‘widgets’ in Freshdesk—that are available with the preset metrics in your help desk. 2. Make sure "Allow Slash Commands" is checked in the app configuration page. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. Freshdesk feels simpler and easier to use while costing less if you choose to buy the full package. VersaSRS Service Desk offers users more features (16) than KronoDesk (7). There is a. As an illustration, you can contrast osTicket and KronoDesk for their features and overall scores, namely, 7. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". Freshdesk; HR: BambooHR vs. N/A%, respectively). KronoDesk offers users more features (7) than Freshservice ServiceDesk (0). Looking for the right Help Desk solution for your business?Service Desk+ is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Service Desk+ (61/100). KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. 1 agent, unlimited customers, unlimited tickets. 4 against KronoDesk’s score of 6. Looking for the right Help Desk solution for your business?Bottom Line: Which is Better - Aegis Help Desk or KronoDesk? Aegis Help Desk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Aegis Help Desk (50/100). You can also set up assignment rules based on the expertise of agents so queries get resolved easily. Both tools offer the same amount of features. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Rent an HR Process or KronoDesk? Rent an HR Process is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Rent an HR Process (62/100). Freshdesk offers flexible pricing plans to suit organizations of all sizes – from startups to enterprises. Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale. In case of a particular update, change, or action in your helpdesk, you can set up a Webhook to automatically push specific information to an application through Freshdesk automations - ticket creation and ticket update rules. Help Desk: Zendesk vs. KronoDesk offers users more features (7) than Aegis Help Desk (0). 168 verified user reviews and ratings of features, pros, cons, pricing, support and more. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while TOPdesk is ranked 20th in Help Desk Software with 3 reviews. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. 6. Jive;. Business. 5. KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). KronoDesk vs. Fishbowl; LMS: Cornerstone vs. Bottom Line: Which is Better - CAFM Explorer or KronoDesk? CAFM Explorer is more expensive to implement (TCO) than KronoDesk, and KronoDesk is. KronoDesk offers users more features (7) than Tidio Chat (0). To add a Folder, click the desired category on the Solutions page. Login Freshworks Go to Freshdesk. Updated: September 2023. Go to Admin > Team > Agents, and find the agent whose profile you want to modify. To do that, go to 'System Settings > Remove Sample Data'. The top reviewer of BMC FootPrints Service Core writes "A flexible. 0, while Freshdesk is rated 8. Spiceworks offers users more features (16) than KronoDesk (7). Hope you like it. g. com) and click ‘Save. With Freshdesk there is nothing to download or install, you don't have to worry about server' and is a very popular Help Desk app in the business & commerce category. Freshdesk emphasizes fast-paced setup—but without a dedicated onboarding team like Zendesk provides, the risk runs higher for issues during the implementation process. Enter an endpoint in the (2) URL / JS function name field. Bottom Line: Which is Better - Records Management or KronoDesk? Records Management is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Records Management (52/100). Winner: Freshdesk. 0, while Spiceworks is rated 6. Zoho People; Inventory: Epicor WMS vs. If the agents do not receive this email, kindly check if it is toggled on. Spiceworks is rated 6. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 13 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. KronoDesk offers users more features (7) than DocLanding (0). Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk. Freshchat AI-powered bots and live chat across every messaging. Click New Role. Here you can see the list of fields in your service task form by default. Updated: November 2023. DOWNLOAD NOW. Freshdesk’s ticket management system helps agents get an overview of the support request, including source channel, priority, and SLA escalations, in one glance. View all. Before. 99, KronoDesk is priced a notch under most others and. Importing from Microsoft Excel¶. Compare Freshdesk vs. Jive;. Freshdesk; HR: BambooHR vs. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. More information on customization is available here. ai Software (25/100). We have reimagined our Portal from the ground up for better manageability, accessibility, and effortless customization. Use our library of 25 email templates to help you nail your next customer interaction, improve your customer service and leave a long-lasting impression. Looking for the right Document Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Zoho is known for its customer relationship management (CRM) tool, but the platform also offers help desk software. This can improve the customer experience and save time and resources for the support team. Discover #1 Help Desk software!. KronoDesk offers users more features (7) than MetierHR (0). 731,546 professionals have used our research since 2012. BMC FootPrints Service Core is rated 8. Navigate to Admin > Workflows > Automations > Ticket updates tab and open the rule: 'Automatically reopen tickets when the customer responds'. 2. Compare Freshdesk vs. Looking for the right Document Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. ai Software (25/100). Zoho People; Inventory: Epicor WMS vs. However, your portal will automatically be unblocked after an hour. Bottom Line: Which is Better - Google Apps Backup or KronoDesk? Google Apps Backup is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Google Apps Backup (62/100). If the email is identified as a reply, Freshdesk performs additional sender email checks to make sure it's not spam. These tickets may have been created anytime (inside or outside the selected time period). This is the story of how I quit my comfortable job and launched my own startup. DOWNLOAD NOW. To learn more, read our detailed Help Desk Software Report (Updated:. Login Freshworks Go to Freshdesk. The best alternative is osTicket, which is both free and Open Source. To do this, open up SpiraPlan and go to the Administration > System > Security Settings. Freshdesk also gives you the nifty option to automatically send a customized thank you message after the customer responds to the survey. ServiceNow is ranked 1st in Help Desk Software with 27 reviews while SysAid is ranked 18th in Help Desk Software with 1 review. Freshdesk – robust ticketing system for efficient support. Real time support case management. Looking for the right Video Interview solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. To begin, you will have to create a category for the solution articles in your chosen primary language. There is a clear winner in this. Freshservice vs Freshdesk Pricing. TalentLMS; Phone System: Nextiva vs. The Portals icon (Admin > Channels > Portals) to rebrand your portal. Categorize, prioritize, and route tickets to the right teams by creating your own business rules. KronoDesk offers users more features (7) than Ivanti (0). We performed a comparison between Freshdesk, JIRA Service Management, and ServiceNow based on real PeerSpot user reviews. 0, while ManageEngine ServiceDesk Plus is rated 8. Use Cases and Deployment Scope. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. Freshdesk: Freshdesk boasts 40,000 plus customers from different industries and sectors. Hubstaff offers different subscription plans that cater to the needs of different businesses. Freshdesk is rated 8. Zoho People; Inventory: Epicor WMS vs. As noted by many user reviews, this focus is reflected in the systems. KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. Get better visibility: Share every step of a ticket lifecycle. Alternatively, you can click on the Marketplace Apps option and directly go to the Apps section to search for the app. The best alternative is osTicket, which is both free and Open Source. HappyFox vs. DOWNLOAD NOW. KronoDesk offers users more features (7) than Foresight Intelligence Center (3). Freshdesk is designed to enable seamless customer communication across channels, increase agent productivity, and improve customer experience. There is a clear winner in this case and it is KronoDesk! Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. As an example, here you can examine Jira Service Desk and KronoDesk for their overall score (9. KronoDesk offers users more features (7) than AnswerHub (0). This post is written by Shashi Shankar, Application Architect, Shared Delivery Teams Freshdesk is an omnichannel customer service platform by Freshworks. Improved customer support: A well-organized and easily accessible knowledge base can provide customers with quick access to information, reducing the need for them to contact support teams for simple questions. This card will list the number of. Freshdesk is ranked 6th in Help Desk Software with 15 reviews while Zendesk is ranked 7th in Help Desk Software with 9 reviews. An email-based ticketing system offers plenty of room for automation. KronoDesk vs Supportbench. KronoDesk offers users more features (7) than ReliaServ (4). Freshdesk Dashboard. KronoDesk offers users more features (7) than SAP Digital CRM (0). KronoDesk offers users more features (7) than InteGreat EHR (0). TalentLMS; Phone System: Nextiva vs. There is a clear winner in this. With the Freshdesk for Slack you can: • Create and update tickets from. KronoDesk offers users more features (7) than Salesforce FullCalendar (3). Once your event has been added, click "Manage" and you can then manage all the different areas of your event. Learn about the best KronoDesk alternatives for your Help Desk software needs. The best alternative is LiveAgent. There is a. 1. Connect almost any app to Freshdesk with webhooks. The most basic plan is Time Starter which costs $5. Select the group for which you want to give the agents the privilege of changing their availability. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Click Edit or press the trash button to delete their profile. A web page will be displayed to allow permissions for Freshdesk to access your Trello account. The Helpdesk icon (Admin > Account > Helpdesk Settings) to set up basic settings of your Freshdesk like language, time zone and colour schemes. Comparing the top-of-the-line plans with similar features, Freshdesk is slightly cheaper: It costs $109/agent/month vs. BMC FootPrints Service Core is ranked 25th in Help Desk Software with 1 review while Freshdesk is ranked 5th in Help Desk Software with 16 reviews. 0, while JIRA Service Management is rated 8. Finally, once you are ready to start using KronoDesk, you will want to delete all of the sample categories, products, forums, threads, articles, help desk tickets and users, and then create your own categories and settings. S. Mail configurations,Notifications, Email Commands etc. Launch a Free Demo to preview how your records will look after the export. Using a custom support URL and pointing the CNAME. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. 731,546 professionals have used our research since 2012. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Virtual Construction or KronoDesk? Virtual Construction is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Virtual Construction (53/100). For new customers who signed up for Freshdesk or Omnichannel after March 30, 2022: A quick guide to customize the look and feel of your support portal: You can customize your portal to reflect your theme and give your users a memorable customer experience with Freshdesk. Simpler ways to associate customers with accounts and organizations. Freshdesk was founded partly in response to rising Zendesk prices, so it's no surprise that Freshdesk continues to be the more cost-effective option. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as WalkMe (83/100). When they need you, Kronodesk's powerful ticketing system lets them. There is a clear winner in this case and it is KronoDesk! Looking for the right Construction. 5. 4, while SysAid is. This tells SpiraPlan that REST API. Updated: September 2023. If there's an issue with the link, you'll know right away. More often than not, this basic information falls short. Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. This completes the setup. KronoDesk offers users more features (7) than EasyVista (0). From the menu on top, click Admin > Exchange. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. TRY FRESHDESK FOR FREE . My business profile information is incorrect. KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). 0. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. Zoho People; Inventory: Epicor WMS vs. Select “ Add Signature ” in the Edit Task window. Quick steps to raise a ticket from the agent portal: Log in to the Agent portal. The option to schedule a report is available from Garden/Pro Plan onwards, for both On-Demand and Saved Reports. The best alternative is osTicket, which is both free and Open Source. The top reviewer of ManageEngine ServiceDesk Plus. 4. Freshdesk is rated 8. There is a clear winner in this case and it is KronoDesk!Mojo Helpdesk Business is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Mojo Helpdesk Business (68/100). Monitor Facebook helpdesk metrics. You can find the Atlassian Jira Plus app under Popular Apps. Freshdesk is rated 8. Looking for the right Business Process Management (BPM) solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. 6, while SysAid is rated 9. KronoDesk offers users more features (7) than Ivanti (0). From FreshDesk and Sharepoint to HelpScout and Happy Fox, here is our list of the best Zendesk alternatives. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. 0 vs. 5, respectively. View pricing plans for Freshdesk. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. There is a clear winner in this case and it is KronoDesk! Looking for the right Help. Freshdesk provides an unrivalled ability to stay on top of client support and issue management. There is. 6, while Zoho Desk is rated 8. A quick guide to setting up Field Service Management. Login to Freshdesk as an Admin. To access it, click on the Profile picture in the upper-right corner after logging into the helpdesk as an agent, and then click Go to Customer portal. Browse to "Admin" > "Events" and use our event template wizards to quickly add common types of event or if you want more control, click "Add Event" where you can add many different types of event. com. KronoDesk offers users more features (7) than Virtual Construction (0). Go to Admin → Support Operations → Apps → Get More Apps → QuickBooks. Start My Free Trial. The best alternative is osTicket, which is both free and Open Source. Answerbase is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Answerbase (75/100). Freshworks . On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to use ". We have recently refreshed our branding across our offerings and changed the names of our pricing plans. Start Free Trial. Go to Admin > Chat. Make sure the record fields placed and fix up if needed. However when first standing up the system, you may have legacy help desk tickets already in another system or in an Microsoft Office document (e. Alternatively, you can click on the Marketplace Apps option and. ai Software (0). (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than FAMS (62/100). Looking for the right Help Desk solution for your business? There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. NetHelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than NetHelpDesk (80/100). You begin with a free sample import, so you can validate. Go Flows > Configure > API library and click new API. 2. HP Service is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HP Service (76/100). 2. Freshdesk is an intuitive and scalable customer service software offered by Freshworks and is the perfect. There is a clear winner in this case and it is KronoDesk!HCS Connect is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HCS Connect (56/100). KronoDesk vs. Updated: November 2023. Log in to your Freshdesk as an Admin. Help Desk: Zendesk vs. 0, while LiveChat is rated 0. KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Resolve issues faster: Quickly reach out to experts in your team to find solutions for complex problems. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than REALDoc (62/100). Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 15 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. No strings attached. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. Please navigate to the Reports tab -> click on the report for which you need to set this up -> click on "Create Schedule" option available next to the Report Name (or) Report View Title. Updated: November 2023. 0, while ServiceNow is rated 8. TalentLMS; Phone System: Nextiva vs. Healthcare Data Management System is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Healthcare Data Management System (62/100). Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features,. You will find your Freshchat account (s) listed on the following page. KronoDesk offers users more features (7) than CareManager (0). With support for custom fields and. KronoDesk offers users more features (7) than Mi4biz (0). KronoDesk offers users more features (7) than SimpleDesk (5). 1. Connect Freshdesk to spreadsheet or database apps. Compare price, features, and reviews of the software side-by-side to make the best choice for your. HP Service is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HP Service (76/100). Drag the fields up or down, to rearrange the fields or order them. KronoDesk offers users more features (7) than Compass Regional Pro (0). Categorize, prioritize, and route tickets to the right teams by creating your own business rules. Zoho People; Inventory: Epicor WMS vs. Jive;. Under New Article, select New Category. Facebook Business Manager ID. BMC Helix ITSM vs Freshdesk: which is better? Base your decision on 38 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Enterprise: $79/user/month. Now you can select the permission you want to assign for the custom collaborator role from the Tickets, Solutions, or Customers section respectively. The integration with Spira-tools is a welcome and practical to. N/A%, respectively). Try KronoDesk free for 30 days, no credit cards, no contracts. ServiceNow is rated 8. There is a clear winner in this case and it is KronoDesk! Looking for the right Document Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews,. 741,700 professionals have used our research since 2012. As one of the market leaders, Freshdesk stands out for its scalability , intuitive. Senior System Architect. Now that we’ve covered ServiceNow, it’s time we talk about Freshdesk. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. There are more than 100 alternatives to Freshdesk for a variety of platforms, including Online / Web-based, Windows, Linux, Android and iPhone. Here you can see the list of default and custom statuses available. TalentLMS; Phone System: Nextiva vs. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. There is a clear winner in this case and it is KronoDesk!Document Storefront Solution is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Document Storefront Solution (62/100). The basic plans lack important features, such as skilled-based ticket routing,. And if you have any questions, please email or call us at +1 (202) 558-6885. 5, respectively) or their user satisfaction rating (96% vs. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Eploy (71/100). KronoDesk is an integrated help desk system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface: KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. Contact Support +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790Free. The top reviewer of Freshdesk writes "Phenomenal knowledge base. Here are four easy steps to build your help desk report on Freshdesk. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Nerdio (83/100). The top reviewer of JIRA Service Management writes "It lets you configure workflows and manage requests; it has a dashboard for monitoring". OptKit CRP is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than OptKit CRP (58/100). To set up forwarding on your Office 365, 1. Once you click on the widget, add the respective metrics and configuration on the right pane and click Apply.